「卓越管理不是要改變他人——
如果你不斷嘗試去改變每位員工，要求他們仿效某些模範角色，
最後不僅會有很深的挫折感，員工也會覺得不堪其擾。
卓越管理的關鍵在於釋放能量。
亦即，經理人應該不斷調整環境，
讓員工不論他們有什麼獨特的貢獻、獨特的需求、或獨特的個人風格，都可以自由揮灑。
一個人在這方面的表現，幾乎能決定此人是否是一名成功的經理人。」
馬可思‧巴金漢
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