「觀察失落的部分。很多人知道如何改進現有的，很少人看到不存在的。」
人們在做決策的時候，往往可以就現存的事物做更好的修飾，因為這是人性。
但是有時候看不到的部分更為重要。
人在肩負更多責任的時候，這點對策略性思考就非常關鍵。
----摘錄Business 2.0 (2005/07)
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