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How companies make good decisions
How companies make good decisions: McKinsey Global Survey Results source: http://www.mckinseyquarterly.com/Strategy/Strategic_T...
Standardized Work
Standardized Work One element that seems to be missing from many so-called lean factories around the United States is standardized work. As...
Local Industrial Conditions and Entrepreneurship: How Much of the Spatial Distribution Can We Explain?
Published:December 4, 2008 Paper Released:October 2008 Authors:Edward L. Glaeser and William R. Kerr Executive Summary: Some places, like Si...
12/08/2008
調羹
小王走進餐廳,點了一份湯,服務員馬上給他端了上來。
服務員剛走開,小王就嚷嚷起來:對不起,這湯我沒法喝。
服務員重新給他上了一個湯,他還是說:對不起,這湯我沒法喝。
服務員只好叫來經理。
經理畢恭畢敬地朝小王點點頭,說:先生,這是本店最拿手的,深受顧客喜歡,難道您......?
我是說,調羹在哪裡呢?
有錯就改,當然是件好事,但我們卻常常改掉正確的,留下錯誤的,結果是錯上加錯。
當然,溝通的時候,請講重點,不要重點不說,盡談一些繞彎的事。
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