“A genuine sense of urgency can have a huge impact. At a practical level, it can mean the difference between wasting time on departments shooting at each other and everyone collaborating to come up with the best way for the firm to move forward in the future. A genuine sense of urgency can be immensely constructive whereas a false sense of urgency can be equally destructive.” —John Kotter
「真正的急迫感會產生巨大的影響。實際上，這可能攸關大家是否將時間浪費在部門的互相攻訐，還是合作產生讓公司在未來更進一步的最佳方式。真正的急迫感極具建設性，而瞎忙則可能帶來同等的破壞力。」——科特
── 約翰‧柯特（John Kotter）